Support ticketReport a scamAppealTrack a ticket

How can we help?

The fastest way to reach staff is a ticket. It opens a private channel in our Discord and a chat here, so you can reply from whichever you prefer.

Open a ticket Join the Discord

Pick the right door.

Each one opens the right kind of ticket, so staff can answer without asking you to start over.

Get support

Questions about TrustDB, Trustified, partnerships or your account.

Open a support ticket

Report a scam

Got scammed in a trade? Send the evidence and staff review it.

Report a scam

Appeal a record

Listed by mistake, or settled since? File within 30 days. Decisions land within 72 hours.

Start an appeal

Track a ticket

Every reply on your ticket in one thread, from the web and Discord.

Track a ticket

Talk to the community.

Chat with staff and other traders, follow announcements, and run /check with Trustified in our server. For anything about a specific case, open a ticket so it stays private.

Join the Discord Read the FAQ

Legal & grievance

TrustDB is operated by FLS (OPC) Pvt. Ltd, a company registered in India. For takedowns, corrections or a right of reply, a support ticket is still the fastest route.

Grievance Officer: Lilo Kahala
Email: trustdb@froniz.live
Response: Acknowledged in 24h, resolved in 7 days

See Takedown and right of reply and Grievance.

Quick question?

Most answers about checks, reports and appeals are already in the FAQ.

Browse the FAQ